Contact & batch help
Ask about an order, a kit, or a batch that's doing something strange. A photo helps us help you.
Send us a message
We reply within 2 business days, usually sooner.
Before you write
- Check the "If it goes sideways" table at the bottom of your guide.
- Compare with the good and bad signs on Before you start.
- Take a clear photo in daylight, lid off.
Postage
Orders are packed within 2 business days and posted Australia-wide with tracking.